Refund policy

At Little Lingo, we comply with the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this policy is intended to limit your rights under the Australian Consumer Law.

Returns Eligibility

We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

Returns are accepted in the following circumstances:

  • The item is faulty or defective
  • The item is damaged
  • The incorrect item was supplied
  • Where a return is required under Australian Consumer Law

We do not accept returns for change of mind, except where required by law.

To initiate a return, please contact us at contact@littlelingoau.com within 7 days of receiving your order, including your order number and details of the issue.

Return Conditions

Where a return is approved:

  • The item must be unused, in its original packaging, and in the same condition as received
  • Proof of purchase is required

Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you receive the wrong item so we can assess the issue and make it right.


Exceptions / Non-Returnable Items

Unless required by law, we do not accept returns for:

  • Sale items
  • Gift cards
  • Custom or personalised products

If you have questions or concerns about whether your item is eligible for return, please contact us before lodging a return request.


Exchanges

We do not offer direct exchanges.
The fastest way to ensure you receive the item you want is to return the approved item and place a new order once the return process is complete.


European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@littlelingoau.com.