Privacy policy

Little Lingo (“we”, “our”, “us”) operates this website and online store. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other applicable privacy laws.

If there is any inconsistency between this Privacy Policy and our Terms & Conditions, this Privacy Policy will prevail only in relation to the collection, use, and handling of personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, or could reasonably identify, an individual.

Depending on how you interact with us, we may collect the following personal information:

  • Contact details: name, billing address, shipping address, phone number, email address
  • Payment information: payment method details and transaction confirmations (payment processing is handled securely by Shopify and its payment providers; we do not store full card details)
  • Account information: login details, preferences, and settings
  • Order information: items purchased, returns, refunds, and order history
  • Communications: enquiries, customer support messages, emails
  • Device & usage information: IP address, browser type, device identifiers, and how you interact with our website

We do not collect sensitive information unless required or permitted by law.

How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically through cookies and similar technologies when you browse our website
  • From service providers such as Shopify and payment processors
  • From third parties where permitted by law

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil orders, payments, shipping, returns, and refunds
  • Communicate with you about your orders, enquiries, or account
  • Provide customer support
  • Improve and personalise your shopping experience
  • Send marketing communications where you have opted in (you may unsubscribe at any time)
  • Detect and prevent fraud or misuse of our Services
  • Comply with legal obligations and enforce our Terms & Conditions and policies

Disclosure of Personal Information

We may disclose your personal information to:

Shopify and trusted service providers (payment processors, shipping providers, IT services)

  • Marketing partners for advertising purposes (where permitted by law)
  • Professional advisers (legal, accounting)
  • Authorities or regulators where required by law
  • Third parties involved in a business transaction (e.g. merger or sale of assets)

We do not sell personal information.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information to provide and improve its services. Your information may be stored or processed outside Australia.

To learn more about how Shopify handles personal information, please refer to the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.


Children’s Privacy

Our Services are intended for adults. While our products are designed for children, purchases must be made by a parent or guardian.

We do not knowingly collect personal information from children under 18 years of age. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.


Data Security & Retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

  • Fulfil orders and provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements and policies

Your Rights

Under Australian privacy law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Withdraw consent to marketing communications

Depending on your location, additional rights may apply (such as under EU GDPR).

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.


International Transfers

Your personal information may be transferred to and processed outside Australia, including by Shopify and its service providers. Where required, we rely on appropriate safeguards to protect your information.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.


Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: contact@littlelingoau.com